Frequently Asked Questions

Everything you need to know about shopping with Russet.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.

What is your return policy?

We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Russet accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and low-impact dyes in over 80% of our current collection to minimize our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.